Refund policy

Last updated: September 28, 2026

We want you to love what you ordered. If something isn't right, here's how returns and refunds work at VOOYR.

Return Window

You may request a return within 14 days of the delivery date. To be eligible, items must be unused, unworn, and in their original condition and packaging, with all tags and seals intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used: fragrances/perfumes that have been unsealed, and pet care products (such as eye care and grooming items) that have been opened. Sale or clearance items marked "Final Sale" are also not eligible for return.

How to Start a Return

Email vooyrstore@gmail.com with your order number and the reason for the return. We'll confirm your eligibility and provide return instructions. Please do not send items back without first contacting us, as returns sent without authorization may not be processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We will provide a full refund or a free replacement, and in these cases we will also cover return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you'd like a different size, color, or product, the fastest option is to request a return for a refund and place a new order. Contact us and we're happy to help coordinate this.